Nextcar Rental Reviews

Competitive Pricing: NextCar Rental offers competitive pricing for various vehicle types.

Underage Fee: The company charges an underage fee for renters aged 19-21 ($25/day) and those aged 22-24 ($20/day).

Additional Drivers: Additional drivers incur a fee of $20/day.

Proprietary Software: Utilizes proprietary business management software to track fleet depreciation, maintenance, and customer reservations.

Access to Closed Factory Sales: Provides access to closed factory sales for most major manufacturers.

Comprehensive Insurance Program: Administers a comprehensive insurance program.

Training and Support: Offers training and support from award-winning specialists and ongoing web-based resources.

Mixed Customer Reviews: The company has a rating of 1.24 stars out of five on the Better Business Bureau (BBB) website, with complaints about unreturned deposits and billing issues.

Location-Specific Issues: Some locations, such as the Orlando, Florida office, have poor aggregate ratings on Yelp, with customers complaining about long shuttle wait times, poor customer service, and additional fees.

Negative Feedback: Some customers have reported racist behavior, price gouging, and terrible customer service.

Reservation Issues: There have been instances where reservations were canceled with short notice, as seen in a Houston location.